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siva1

My game freezes and I can't do anything

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Hello! I ask for help. On build 41 my game just started to freeze, I play for 2 minutes and the game freezes and that’s it. This still appeared on 41.27, but after the update it stopped, for a while, and now freezes again. And I noticed that if this happens the camera stops approaching. I tried both reinstalling and launching the 32 bit version, nothing helps. Thanks in advance
 

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Can you try to get the game to freeze again? Right after the game freezes, go to C:\Users\YourUserName\Zomboid on your computer.
In that folder, there is a "console.txt" file. Make sure to attach the file to your next message. It will provide us some useful logs from the crash and we can have a look if there are any errors there.

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6 hours ago, Beard said:

Can you try to get the game to freeze again? Right after the game freezes, go to C:\Users\YourUserName\Zomboid on your computer.
In that folder, there is a "console.txt" file. Make sure to attach the file to your next message. It will provide us some useful logs from the crash and we can have a look if there are any errors there.

So, thanks for responding to a call for help. I did as you told me. Here are 2 files. 1 The first file is freeze when I tried to save the character’s skill set (another reason for the crash I discovered, and I really didn’t see any errors in this console file). And in the second console file the game itself, and there I already noticed that the error was that some cards were not loaded. Nevertheless, I hope you can help me. I just want to continue to enjoy this game in 41 build
 

zomboid console crash 1.txt zomboid console crash 2.txt

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22 hours ago, siva1 said:
So, thanks for responding to a call for help. I did as you told me. Here are 2 files. 1 The first file is freeze when I tried to save the character’s skill set (another reason for the crash I discovered, and I really didn’t see any errors in this console file). And in the second console file the game itself, and there I already noticed that the error was that some cards were not loaded. Nevertheless, I hope you can help me. I just want to continue to enjoy this game in 41 build
 

zomboid console crash 1.txt 81.27 kB · 1 download zomboid console crash 2.txt 113 kB · 2 downloads


Hmm, not much to go about in there as you said as there are no errors, usually when the console cuts off like this it is usually a graphics card issue (mostly intel related)
Could you tell us what your graphics card is specifically? And how much RAM you have as well.

Also, can you go to "Steam\steamapps\common\ProjectZomboid" and upload the "hs_err_pid" file from there? There might be multiple there, just upload the latest three ones if possible.

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4 hours ago, Beard said:


Hmm, not much to go about in there as you said as there are no errors, usually when the console cuts off like this it is usually a graphics card issue (mostly intel related)
Could you tell us what your graphics card is specifically? And how much RAM you have as well.

Also, can you go to "Steam\steamapps\common\ProjectZomboid" and upload the "hs_err_pid" file from there? There might be multiple there, just upload the latest three ones if possible.

I have rather weak computer components, but of course, I'm most likely mistaken, but maybe if there were problems with the video card, then 41 builds would not work at all, but I played about 30 hours on it in general. But I don’t know much about this, so I hope that you will help me. And there were two hs_err_ files, here they are below, along with the characteristics of my computer
 

videocard.png

hs_err_pid1824.log hs_err_pid8944.log

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Weirdly enough there isn't much to go about in the err_pid either, and from the looks of it you do have an up to date graphics card driver. Can I ask if you have any background programs running that could take the video memory of the graphics card? Video rendering in ther background for example.
Also, if you have any security programs running, I know that certain antivirus software would cause issues for the game., you can try adding an exception to them for the Zomboid folder found in "C:\Users\YourUserName\"

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1 hour ago, Beard said:

Weirdly enough there isn't much to go about in the err_pid either, and from the looks of it you do have an up to date graphics card driver. Can I ask if you have any background programs running that could take the video memory of the graphics card? Video rendering in ther background for example.
Also, if you have any security programs running, I know that certain antivirus software would cause issues for the game., you can try adding an exception to them for the Zomboid folder found in "C:\Users\YourUserName\"

Honestly, I don’t even need an antivirus, of course it's stupid. But I never download anything from unofficial sources and I did not see the need to install an antivirus. And I do not know what programs can occupy video memory. I specifically went into the game to measure the video memory consumption, and with active actions it generated a maximum of 60% of video memory use (screenshot below). And that is strange, but now nothing hung up for me, but the approximation still does not work, so I'm afraid the problem has not really been resolved. And thank you for your help, you have already helped incredibly much.
 

Untitled.thumb.png.07d2525c13ac6bf2f165bdcc54dc006a.png

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Mainly my concern is the logs suggest there’s only 100 mb available after loading despite 1200 mb being present on the GPU. The game will then load additional textures as they’re needed. That could explain why trying to draw a texture crashes it, as in the second err file.

 

If this is right, then reducing memory intensive options would likely help: turn off off screen GUI rendering, lower the resolution, enable texture compression and restart the application.

 

See if it runs longer without crashing.

 

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35 minutes ago, EnigmaGrey said:

Mainly my concern is the logs suggest there’s only 100 mb available after loading despite 1200 mb being present on the GPU. The game will then load additional textures as they’re needed. That could explain why trying to draw a texture crashes it, as in the second err file.

 

If this is right, then reducing memory intensive options would likely help: turn off off screen GUI rendering, lower the resolution, enable texture compression and restart the application.

 

See if it runs longer without crashing.

 

I’ll definitely try it, but what bothers me the most is that now the game suddenly stopped crashing, at the time of the video memory test, my game didn’t crash and I can still play on this save. And I want to understand what it depends on, and yet, with this preservation, the approximation still doesn’t work for me, maybe this is somehow connected.And I noticed another problem, the window of things nearby does not disappear, it is constantly open
 

 

 

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I found out something else. Apparently restarting the computer somehow affects these freezes. I wrote that yesterday I was able to play without crashes, and today after the reboot again began to fly. At first, I did not attach any importance to this, but now I realized that it was after my electricity was cut off for a while after that that freezes started. Do you know what might be the reason for all this?I found out something else. Apparently restarting the computer somehow affects these freezes. I wrote that yesterday I was able to play without crashes, and today after the reboot again began to fly. At first, I did not attach any importance to this, but now I realized that it was after my electricity was cut off for a while after that that freezes started. Do you know what might be the reason for all this?

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2 hours ago, siva1 said:

I found out something else. Apparently restarting the computer somehow affects these freezes. I wrote that yesterday I was able to play without crashes, and today after the reboot again began to fly. At first, I did not attach any importance to this, but now I realized that it was after my electricity was cut off for a while after that that freezes started. Do you know what might be the reason for all this?I found out something else. Apparently restarting the computer somehow affects these freezes. I wrote that yesterday I was able to play without crashes, and today after the reboot again began to fly. At first, I did not attach any importance to this, but now I realized that it was after my electricity was cut off for a while after that that freezes started. Do you know what might be the reason for all this?

It could be that the specific save or the game files could get corrupted somehow.
You can try verifying your game files to check for any corruption there:
Steam Library > Right click Project Zomboid > Properties > Local Files > Verify Local Files

As for the save, can you try starting a new save and see if the freezes / crashes still happen frequently on there?

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6 hours ago, Beard said:

It could be that the specific save or the game files could get corrupted somehow.
You can try verifying your game files to check for any corruption there:
Steam Library > Right click Project Zomboid > Properties > Local Files > Verify Local Files

As for the save, can you try starting a new save and see if the freezes / crashes still happen frequently on there?

I have repeatedly checked the integrity of the files, but steam says that everything is in order. I am trying to start a new save, but that does not help. I reinstalled a couple of mods and the time without freeezes increased, but then again freeze. I do not know what to do
 

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20 hours ago, siva1 said:
I have repeatedly checked the integrity of the files, but steam says that everything is in order. I am trying to start a new save, but that does not help. I reinstalled a couple of mods and the time without freeezes increased, but then again freeze. I do not know what to do
 

 

Well, have you tried a new save without any MODS? 

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2 hours ago, Pandorea said:

 

Well, have you tried a new save without any MODS? 

Of course I tried, just at one moment I reinstalled the mod one, because it was installed the first time, and suddenly there was a game without crashes, and I decided to try again, but in vain
 

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On 2/9/2020 at 1:16 PM, Beard said:

It could be that the specific save or the game files could get corrupted somehow.
You can try verifying your game files to check for any corruption there:
Steam Library > Right click Project Zomboid > Properties > Local Files > Verify Local Files

As for the save, can you try starting a new save and see if the freezes / crashes still happen frequently on there?

I realized that the problem is not in pz, the problem is in my computer. I bought DOOM yesterday and started playing, and after 10 minutes the game is the same as in pz. If it’s not difficult for you, can you tell me what could be the problem now?
 

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13 hours ago, siva1 said:
I realized that the problem is not in pz, the problem is in my computer. I bought DOOM yesterday and started playing, and after 10 minutes the game is the same as in pz. If it’s not difficult for you, can you tell me what could be the problem now?
 

It is pretty difficult to tell what exactly might cause it, just because of the sheer number of different hardware configurations and different software. As mentioned it could be an antivirus, which you don't have so that's not the cause. It could be another type of software running in the background causing the slowdown, it could even be driver incompatibility for your graphics card. I am not sure how I would personally proceed when the issues arise in other games as well. I think the first thing would be to make sure there are no background programs that would cause the freezing. Other than that I would probably try to reinstall the graphic driver to check if something is wrong with that. Or see if anything changed before the game started to freeze a week ago.

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7 hours ago, Beard said:

It is pretty difficult to tell what exactly might cause it, just because of the sheer number of different hardware configurations and different software. As mentioned it could be an antivirus, which you don't have so that's not the cause. It could be another type of software running in the background causing the slowdown, it could even be driver incompatibility for your graphics card. I am not sure how I would personally proceed when the issues arise in other games as well. I think the first thing would be to make sure there are no background programs that would cause the freezing. Other than that I would probably try to reinstall the graphic driver to check if something is wrong with that. Or see if anything changed before the game started to freeze a week ago.

Well, I reinstalled the graphics driver for my version and nothing has changed. The only thing that changed before the Frisians was a power outage, I don’t remember more. Of the background programs, a browser, steam and discord are running. Or my video card has become too ancient for these games (Wolfenstein did not start for this reason), although most likely even the games would not start ... Maybe pz and doom do not work on windows 7? Maybe you should install version 10?
 

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Power surges can damage computer components; unexpected power outages can also corrupt parts of hardddrives.

 

The gave works fine on Windows 7. There’s no need to upgrade.

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2 hours ago, EnigmaGrey said:

Power surges can damage computer components; unexpected power outages can also corrupt parts of hardddrives.

 

The gave works fine on Windows 7. There’s no need to upgrade.

And which components are most at risk of being damaged? And then I’m so that the computer master can not notice the breakdown, and so the circle of damage research narrows

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Just now, siva1 said:

And which components are most at risk of being damaged? And then I’m so that the computer master can not notice the breakdown, and so the circle of damage research narrows

Since he’s graphical problems, I’d start at the motherboard or gpu. If multiple programs are affected, then it’s probably not specific to Pz.

 

But  run a disk check first to check it’s htagb and repair any damaged sectors. Could well be all it is.


https://support.microsoft.com/en-ca/help/2641432/check-your-hard-disk-for-errors-in-windows-7

 

if power outages/surges/brownouts are are common, I’d really recommend a filtered ups, if it’s an option. Had to buy one myself.

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On 2/12/2020 at 10:28 PM, EnigmaGrey said:

Since he’s graphical problems, I’d start at the motherboard or gpu. If multiple programs are affected, then it’s probably not specific to Pz.

 

But  run a disk check first to check it’s htagb and repair any damaged sectors. Could well be all it is.


https://support.microsoft.com/en-ca/help/2641432/check-your-hard-disk-for-errors-in-windows-7

 

if power outages/surges/brownouts are are common, I’d really recommend a filtered ups, if it’s an option. Had to buy one myself.

Well then, I checked the disk, no problems were found or fixed. PZ still crashes. I'm going to check the computer elements on the weekend, I hope at least there will be something indicating the cause / solution of the problem ...

 

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I decided to play the old build (40.30), and here it happened ...
What to do about it?
And nothing else happens, the music plays, and the screen is as in the screenshot
 
 

20200215205510_2.jpg

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And the pz icon disappeared after reinstallation (I thought that the problem in the screenshot above can be solved by reinstalling)
 

aaa.png

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I checked the components of the computer and at the same time vacuumed everything there, I did not find any breakdowns.
Maybe I’m a little bit dull, so I’ll check in the evening
 

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On 2/12/2020 at 10:28 PM, EnigmaGrey said:

Since he’s graphical problems, I’d start at the motherboard or gpu. If multiple programs are affected, then it’s probably not specific to Pz.

 

But  run a disk check first to check it’s htagb and repair any damaged sectors. Could well be all it is.


https://support.microsoft.com/en-ca/help/2641432/check-your-hard-disk-for-errors-in-windows-7

 

if power outages/surges/brownouts are are common, I’d really recommend a filtered ups, if it’s an option. Had to buy one myself.

What other options are there for causing the problem other than damaged computer components?
 

 

 

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To fix the menu not appearing, you have to go to "C:\Users\YourUserName\Zomboid" and delete the "lua" folder there. That should fix it.

As for the games crashing, there can really be a lot of things that could cause that. From hardware issues all the way to software issues, maybe a problem with your current WIndows installation, maybe the specific drivers for your Windows version, it could be your hardware components messing up too. But it it pretty difficult to try and explain what exactly can be wrong with it without having a look at the computer ourselves, and even then I believe it would be hard to see whats wrong with it. If other games crash as well I would probably search if any of your specific hardware has any other users reporting the similar issues, maybe even ask someone local who can check the components itself? Hard to say really as many things can go wrong with computers.

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