Same router. I can connect, wife cannot connect due to Server Timed Out Waiting For Response

[hillborne]

Hey All,

 

I'm having the weirdest situation where my wife and I are trying to connect to the same server and I can get in while she cannot. She did join one time and cannot since then even after creating a new character.

Here's what we've tried:

 

She's uninstalled and re-installed the game and all mods.

We've asked the server admin to bump up the Server Timeout Connect from 60 to 90 seconds with no effect.

We have the same firewall settings and are connected to the same router through ethernet.

 

The only difference between our computers is my dedicated gpu of 960m while she's on amd integrated 3400g with updated drivers.

 

Please let me know if you have any suggestions and thanks!

We've tried just having her computer on the router and nothing else connected but to no avail. We are both on latest version and windows10.

Here's the log after disconnect with '=' to hide ip and steamid:

 

LOG  : General     , 1712490473485> 0> checksum: timed out waiting for the server to respond
LOG  : Network     , 1712490473485> 0> [07-04-24 19:47:53.485] > ZNet: [-> CZombienet: RakNetPeerInterface_disconnect
LOG  : Network     , 1712490473485> 0> [07-04-24 19:47:53.485] > ZNet: CZombienet -> CZombienet: Disconnect
LOG  : Network     , 1712490473486> 0> [07-04-24 19:47:53.486] > ZNet: CZombienet -> CRakNet : CloseConnection
LOG  : Network     , 1712490473486> 0> [07-04-24 19:47:53.486] > ZNet: CZombienet -> CZombienet : UpdateConnectionState
LOG  : Network     , 1712490473486> 0> [07-04-24 19:47:53.486] > ZNet: CZombienet -> CZombienet: CloseConnection
LOG  : Network     , 1712490473487> 0> [07-04-24 19:47:53.487] > ZNet: CloseConnection: world-timeout-response (1201)
LOG  : Network     , 1712490473487> 0> [07-04-24 19:47:53.487] > ZNet: CZombienet -> CZombienet: CancelAuth
LOG  : Network     , 1712490473487> 0> [07-04-24 19:47:53.487] > ZNet: CancelAuth
LOG  : Network     , 1712490473500> 0> [07-04-24 19:47:53.500] > ConnectionManager: [force-disconnect] "world-timeout-response" connection: guid=1712484677750058 ======== connection-type="Disconnected"
LOG  : General     , 1712490473504> 0> LuaEventManager: adding unknown event "OnPreUIDraw"
LOG  : General     , 1712490473505> 0> LuaEventManager: adding unknown event "OnPostUIDraw"
LOG  : Network     , 1712490473550> 0> [07-04-24 19:47:53.550] > ZNet: CRakNet -> CZombienet: OnClosedConnection
LOG  : Network     , 1712490473550> 0> [07-04-24 19:47:53.550] > ZNet: OnClosedConnection: m_connectionState=7
LOG  : Network     , 1712490473550> 0> [07-04-24 19:47:53.550] > ZNet: OnClosedConnection: reason=DisconnectionNotification port=26921
LOG  : Network     , 1712490473551> 0> [07-04-24 19:47:53.551] > ZNet: CZombienet -> CZombienet: CloseConnection
LOG  : Network     , 1712490473551> 0> [07-04-24 19:47:53.551] > ZNet: CloseConnection: DisconnectionNotification (1208)
LOG  : Network     , 1712490473551> 0> [07-04-24 19:47:53.551] > ZNet: CZombienet -> CZombienet: CancelAuth
LOG  : Network     , 1712490473551> 0> [07-04-24 19:47:53.551] > ZNet: CZombienet -> CZombienet : UpdateConnectionState
LOG  : Network     , 1712490473552> 0> [07-04-24 19:47:53.552] > ConnectionManager: [RakNet] "disconnection-notification" connection: guid=1712484677750058 ========
LOG  : Network     , 1712490473552> 0> [07-04-24 19:47:53.552] > ConnectionManager: [disconnect] "21" connection: guid=1712484677750058 ip============ connection-type="Disconnected"
LOG  : General     , 1712490473570> 0> LuaEventManager: adding unknown event "OnDisconnect"
LOG  : General     , 1712490473570> 0> LuaEventManager: adding unknown event "OnConnectionStateChanged"
LOG  : General     , 1712490473936> 0> LuaEventManager: adding unknown event "OnSteamFriendStatusChanged"

Edited April 7 by hillborne
more info

[Beard]

Can she try using the "Use Steam Relay" option when connecting to the server? It is on the right side on the Join screen. Or if it is checked, try unchecking it.

[hillborne]

15 hours ago, Beard said:

Can she try using the "Use Steam Relay" option when connecting to the server? It is on the right side on the Join screen. Or if it is checked, try unchecking it.

Hi Beard, thanks for the quick reply. I changed her settings to NOT use Steam Relay and there was no change, still timed out waiting for server. 

 

We've verified files before and after logging in without effect.

 

Here's the last few lines of the error log: 

LOG  : General     , 1712546550468> 0> ERROR: SuburbsDistributions["laboratory"] is broken
LOG  : General     , 1712546550469> 0> ERROR: SuburbsDistributions["laboratory"] is broken
LOG  : General     , 1712546550469> 0> ERROR: SuburbsDistributions["laboratory"] is broken
WARN : Mod         , 1712546550672> 0> ChooseGameInfo.readModInfoAux> can't find "C:/Program Files (x86)/Steam/steamapps/common/ProjectZomboid/\mod.info"
LOG  : General     , 1712546550672> 0> using spawn region Muldraugh, KY
LOG  : General     , 1712546550673> 0> 12 possible spawn points
LOG  : General     , 1712546550674> 0> NetChecksum: send total checksum
LOG  : General     , 1712546550764> 0> NetChecksum: total checksum lua=false script=true
LOG  : General     , 1712546550764> 0> NetChecksum: send group checksums 0-9
LOG  : General     , 1712546550864> 0> NetChecksum: group checksum 0 match=true
LOG  : General     , 1712546550864> 0> NetChecksum: send group checksums 10-19
LOG  : General     , 1712546550963> 0> NetChecksum: group checksum 10 match=true
LOG  : General     , 1712546550964> 0> NetChecksum: send group checksums 20-29
LOG  : General     , 1712546551063> 0> NetChecksum: group checksum 20 match=true
LOG  : General     , 1712546551064> 0> NetChecksum: send group checksums 30-39
LOG  : General     , 1712546551197> 0> NetChecksum: group checksum 30 match=true
LOG  : General     , 1712546551197> 0> NetChecksum: send group checksums 40-49
LOG  : General     , 1712546551297> 0> NetChecksum: group checksum 40 match=true
LOG  : General     , 1712546551297> 0> NetChecksum: send group checksums 50-59
LOG  : General     , 1712546551397> 0> NetChecksum: group checksum 50 match=true
LOG  : General     , 1712546551397> 0> NetChecksum: send group checksums 60-69
LOG  : General     , 1712546551497> 0> NetChecksum: group checksum 60 match=true
LOG  : General     , 1712546551497> 0> NetChecksum: send group checksums 70-79
LOG  : General     , 1712546551597> 0> NetChecksum: group checksum 70 match=true
LOG  : General     , 1712546551597> 0> NetChecksum: send group checksums 80-89
LOG  : General     , 1712546551695> 0> checksum: waited one second
LOG  : General     , 1712546551697> 0> NetChecksum: group checksum 80 match=true
LOG  : General     , 1712546551697> 0> NetChecksum: send group checksums 90-99
LOG  : General     , 1712546551797> 0> NetChecksum: group checksum 90 match=true
LOG  : General     , 1712546551797> 0> NetChecksum: send group checksums 100-109
LOG  : General     , 1712546551897> 0> NetChecksum: group checksum 100 match=true
LOG  : General     , 1712546551897> 0> NetChecksum: send group checksums 110-119
LOG  : General     , 1712546551997> 0> NetChecksum: group checksum 110 match=true
LOG  : General     , 1712546551997> 0> NetChecksum: send group checksums 120-129
LOG  : General     , 1712546552097> 0> NetChecksum: group checksum 120 match=true
LOG  : General     , 1712546552097> 0> NetChecksum: send group checksums 130-139
LOG  : General     , 1712546552197> 0> NetChecksum: group checksum 130 match=true
LOG  : General     , 1712546552197> 0> NetChecksum: send group checksums 140-149
LOG  : General     , 1712546552297> 0> NetChecksum: group checksum 140 match=true
LOG  : General     , 1712546552297> 0> NetChecksum: send group checksums 150-154
LOG  : General     , 1712546552710> 0> checksum: waited one second
LOG  : General     , 1712546553725> 0> checksum: waited one second
LOG  : General     , 1712546554742> 0> checksum: waited one second
LOG  : General     , 1712546555762> 0> checksum: waited one second
LOG  : General     , 1712546556678> 0> checksum: waited one second
LOG  : General     , 1712546557693> 0> checksum: waited one second
LOG  : General     , 1712546558706> 0> checksum: timed out waiting for the server to respond
LOG  : Network     , 1712546558706> 0> [08-04-24 11:22:38.706] > ZNet: [-> CZombienet: RakNetPeerInterface_disconnect
LOG  : Network     , 1712546558707> 0> [08-04-24 11:22:38.707] > ZNet: CZombienet -> CZombienet: Disconnect
LOG  : Network     , 1712546558707> 0> [08-04-24 11:22:38.707] > ZNet: CZombienet -> CRakNet : CloseConnection
LOG  : Network     , 1712546558707> 0> [08-04-24 11:22:38.707] > ZNet: CZombienet -> CZombienet : UpdateConnectionState
LOG  : Network     , 1712546558707> 0> [08-04-24 11:22:38.707] > ZNet: CZombienet -> CZombienet: CloseConnection
LOG  : Network     , 1712546558707> 0> [08-04-24 11:22:38.707] > ZNet: CloseConnection: world-timeout-response (1201)
LOG  : Network     , 1712546558708> 0> [08-04-24 11:22:38.708] > ZNet: CZombienet -> CZombienet: CancelAuth
LOG  : Network     , 1712546558708> 0> [08-04-24 11:22:38.708] > ZNet: CancelAuth
LOG  : Network     , 1712546558729> 0> [08-04-24 11:22:38.729] > ConnectionManager: [force-disconnect] "world-timeout-response" connection: guid=1712527872180835 ip steam-id====== access="" username="=====" connection-type="Disconnected"
LOG  : General     , 1712546558732> 0> LuaEventManager: adding unknown event "OnPreUIDraw"
LOG  : General     , 1712546558732> 0> LuaEventManager: adding unknown event "OnPostUIDraw"
LOG  : Network     , 1712546558781> 0> [08-04-24 11:22:38.781] > ZNet: CRakNet -> CZombienet: OnClosedConnection
LOG  : Network     , 1712546558781> 0> [08-04-24 11:22:38.781] > ZNet: OnClosedConnection: m_connectionState=7
LOG  : Network     , 1712546558782> 0> [08-04-24 11:22:38.782] > ZNet: OnClosedConnection: reason=DisconnectionNotification port=26921
LOG  : Network     , 1712546558782> 0> [08-04-24 11:22:38.782] > ZNet: CZombienet -> CZombienet: CloseConnection
LOG  : Network     , 1712546558782> 0> [08-04-24 11:22:38.782] > ZNet: CloseConnection: DisconnectionNotification (1208)
LOG  : Network     , 1712546558782> 0> [08-04-24 11:22:38.782] > ZNet: CZombienet -> CZombienet: CancelAuth
LOG  : Network     , 1712546558783> 0> [08-04-24 11:22:38.783] > ZNet: CZombienet -> CZombienet : UpdateConnectionState
LOG  : Network     , 1712546558783> 0> [08-04-24 11:22:38.783] > ConnectionManager: [RakNet] "disconnection-notification" connection: guid=1712527872180835 ip===== steam-id===== access="" username="===" connection-type="Disconnected"
LOG  : Network     , 1712546558783> 0> [08-04-24 11:22:38.783] > ConnectionManager: [disconnect] "21" connection: guid=1712527872180835 ip===== steam-id===== access="" username="===" connection-type="Disconnected"
LOG  : General     , 1712546558797> 0> LuaEventManager: adding unknown event "OnDisconnect"
LOG  : General     , 1712546558797> 0> LuaEventManager: adding unknown event "OnConnectionStateChanged"
LOG  : General     , 1712546559164> 0> LuaEventManager: adding unknown event "OnSteamFriendStatusChanged"

[Beard]

It looks as if the connection is just blocked to that server. Can she join any other servers in that case? And can she try joining with a different username?

[hillborne]

She can join other servers and actually joined this particular server once before. She tried joining this server under a different name and had the same error.

 

So, if you don't see anything wrong, I'll ask the admin if there's some blocking going on from their side. Thanks!

[Beard]

Yeah that is unfortunately the only idea I have, that something must be blocking the connection on their side. Some service providers might think that if you connect too often to a server as a DDOS, and would block the IP from connecting again, so it might be an issue there. Since it would not make sense that she can connect to every other server if it was an issue on your side.