This isn't support, but if the game fails to load past the Intro, your save could be corrupted, it could be incompatible with the version of the game you're playing (have you updated it since you last played), or it could be a installed mod (or the lack of an installed mod) The intro screen is also the loading screen. It can be skipped the moment the game is ready to be played. This happens to me almost with every new fresh game i start (maybe 70% of the time). I always start a new game with each new build so i'm sure it's not my saved games neither any installed mods because I don't use any. You are saying there is a mod to fix this perhaps? No. Do you regularly erase the saved games in %username\zomboid? (C:\users\EG\zomboid, if you're on Windows)? If not, you could be over-writing or loading old saves unintentionally. Yes, I'm on Windows and I never touch that folder you mentioned, so is it better to erase my saved games there?