koeenpony Posted March 7, 2014 Share Posted March 7, 2014 Hi,Whenever i start PZ "online test" it crashes immediately. Plz help! Link to comment Share on other sites More sharing options...
koeenpony Posted March 7, 2014 Author Share Posted March 7, 2014 Could someone help me? I rlly wanna play Link to comment Share on other sites More sharing options...
koeenpony Posted March 7, 2014 Author Share Posted March 7, 2014 Guess i wont be playing multiplayer today. Link to comment Share on other sites More sharing options...
harakka Posted March 7, 2014 Share Posted March 7, 2014 You really need to give us more information if you want help. Any error messages that show up when the crash happens would be a good start. Also update your graphics card drivers directly from the manufacturer. And let us know what graphics card and operating system version you have in the meanwhile. Link to comment Share on other sites More sharing options...
koeenpony Posted March 7, 2014 Author Share Posted March 7, 2014 There r no error messages showing up the game just closes. My graphics card is Radeon HD 7470M, i have windows 7, 64 bit and 8 GB (Ram). But i have no idea how to update my graphics card drivers. Link to comment Share on other sites More sharing options...
harakka Posted March 7, 2014 Share Posted March 7, 2014 There r no error messages showing up the game just closes. My graphics card is Radeon HD 7470M, i have windows 7, 64 bit and 8 GB (Ram). But i have no idea how to update my graphics card drivers.Install and run this tool. Link to comment Share on other sites More sharing options...
koeenpony Posted March 7, 2014 Author Share Posted March 7, 2014 It doesn't work it's for 32 bits Link to comment Share on other sites More sharing options...
koeenpony Posted March 7, 2014 Author Share Posted March 7, 2014 Thanks for all the help guys >: ( Link to comment Share on other sites More sharing options...
harakka Posted March 7, 2014 Share Posted March 7, 2014 Thanks for all the help guys >: (I don't get paid to do this.However, as far as I know the driver updater should work on 32bit. Since it apparently doesn't, use this page to find a suitable driver and install it. Link to comment Share on other sites More sharing options...
koeenpony Posted March 7, 2014 Author Share Posted March 7, 2014 Ok so i did what u said and it said that i had to download this AMD Mobility Radeon™ Driver Verification Tool but it does not work on 64 bit. Link to comment Share on other sites More sharing options...
EnigmaGrey Posted March 7, 2014 Share Posted March 7, 2014 Need to either start including screenshots of this stuff or being much more descriptive for us to help you. Link to comment Share on other sites More sharing options...
Kirrus Posted March 7, 2014 Share Posted March 7, 2014 Ok so i did what u said and it said that i had to download this AMD Mobility Radeon™ Driver Verification Tool but it does not work on 64 bit. Read all of this: http://www.chiark.greenend.org.uk/~sgtatham/bugs.html And then start again from the top. The more information you can give us, the better! Also, have you got steam? Can you open the library, click on File, and see if there's an option to update your graphics drivers? It's best to get it straight from ATI's site, but if you're having trouble, it's not bad Link to comment Share on other sites More sharing options...
koeenpony Posted March 7, 2014 Author Share Posted March 7, 2014 First of all im not gonna read that. I have NO idea why i should take screenshots cuz the game just crashes and there r no error logs and plz tell me where "file" is. Link to comment Share on other sites More sharing options...
syfy Posted March 7, 2014 Share Posted March 7, 2014 Kirrus, harakka and Enigma are trying to help you here. they won't ask you to do something if they do not think it may lead to a solution. Link to comment Share on other sites More sharing options...
koeenpony Posted March 7, 2014 Author Share Posted March 7, 2014 ok then help me and fix this Link to comment Share on other sites More sharing options...
Kirrus Posted March 7, 2014 Share Posted March 7, 2014 ok then help me and fix this First, please remember our number one rule: Be Lovely. I totally get that it's frustrating, you've bought a game and it's not working. However, please take note, it's also frustrating for us - we're trying to help you, and you're being rude to us. Continuing to be so will result in moderator action. You need to update your graphics drivers. If you can't, I recommend asking your local computer shop to help you do so, or ask someone who is used to working with computers. We've tried talking you through it remotely, but it's quite difficult. If you've no-one available who can help, we need to collect more information about your computer. Please click on the start button, and type exactly "dxdiag". You should see "dxdiag.exe" in the results, if so, click it and wait. Be patient - it takes a little while to load. Please take a screenshot of the "System" window, and upload it to imgur or similar. Greenshot makes this process a lot easier:http://getgreenshot.org/ Link to comment Share on other sites More sharing options...
koeenpony Posted March 8, 2014 Author Share Posted March 8, 2014 You all expect me to know everything about pc's. You guys r here to help people who can't solve the problem themselfes. which means that not everyone knows how to give all that information about his/her computer. Here is the screenshot http://i.imgur.com/0Drgim5.png i know it's not in english because i don't know how to change it.Edit: i also took some other screenshots http://i.imgur.com/Ac6cgec.png , http://i.imgur.com/aGrZ2L5.png Link to comment Share on other sites More sharing options...
Kirrus Posted March 8, 2014 Share Posted March 8, 2014 You all expect me to know everything about pc's. You guys r here to help people who can't solve the problem themselfes. which means that not everyone knows how to give all that information about his/her computer. Here is the screenshot http://i.imgur.com/0Drgim5.png i know it's not in english because i don't know how to change it.Edit: i also took some other screenshots http://i.imgur.com/Ac6cgec.png , http://i.imgur.com/aGrZ2L5.png We're mostly volunteers here! We totally don't expect you to knwo everything about your computer, but we do expect you to work with us. If you don't know how to get information, ask, don't rant at us. We'll never bite your head off for asking questions. I love people asking questions! The screenshots are awesome, thanks! Can you try running this:http://www2.ati.com/drivers/legacy/13-9-legacy_vista_win7_64_dd_ccc_whql.exe If that gives an error, please screenshot it, or copy/paste the log it provides. Link to comment Share on other sites More sharing options...
koeenpony Posted March 8, 2014 Author Share Posted March 8, 2014 it says download not complete i took a screenshot http://i.imgur.com/OMMu2Kk.png i didnt try to download anything this just showed up after i clicked the link. Link to comment Share on other sites More sharing options...
koeenpony Posted March 8, 2014 Author Share Posted March 8, 2014 I managed to take some screenshots of the console thing when the game crashes http://i.imgur.com/QqDoLqN.png , http://i.imgur.com/UBSLu49.png , http://i.imgur.com/FrkyjM7.png Link to comment Share on other sites More sharing options...
Kirrus Posted March 8, 2014 Share Posted March 8, 2014 it says download not complete i took a screenshot http://i.imgur.com/OMMu2Kk.png i didnt try to download anything this just showed up after i clicked the link. Then you need to select exactly the right driver from here:http://support.amd.com/en-us/download Do not use the auto-download functions. AMD's blocking me giving you the driver link, just make sure you fill out the fields correctly. Link to comment Share on other sites More sharing options...
koeenpony Posted March 8, 2014 Author Share Posted March 8, 2014 harakka already told me to do that and it doesn't work i have 64-bits and the download is only for 32-bits.I posted some screenshots on page 1 that might be usefull. Just saying cuz i posted it just before u posted this. Link to comment Share on other sites More sharing options...
harakka Posted March 8, 2014 Share Posted March 8, 2014 The download you linked to earlier (http://www2.ati.com/drivers/mobile/catalyst_mobility_64-bit_util.exe) is specifically for 64-bit platforms. If you can't run it on a 64-bit platform, the download either gets corrupted or something else is very wrong with your setup. Link to comment Share on other sites More sharing options...
koeenpony Posted March 8, 2014 Author Share Posted March 8, 2014 I tried 32-bit now but it give the same error. I can take a screenshot but it's not in english. http://i.imgur.com/DM5eHGX.pngEdit: Also took a screenshot of the 32-bit version http://i.imgur.com/nUDkSfS.png Link to comment Share on other sites More sharing options...
Kirrus Posted March 8, 2014 Share Posted March 8, 2014 I tried 32-bit now but it give the same error. I can take a screenshot but it's not in english. http://i.imgur.com/DM5eHGX.pngEdit: Also took a screenshot of the 32-bit version http://i.imgur.com/nUDkSfS.png You *have* to run the 64 bit version. If you can't get it to run, you'll need to contact your local computer shop to help, that's the limit of our ability to help remotely. Link to comment Share on other sites More sharing options...
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