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Rathlord

Need Support? Start Here!

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Greetings survivors! You're likely here because you're having an issue with the game, so let's cut right to the chase and get that fixed for you!

 

You have three options for getting help with your technical issues, and you can pick whichever one suits you:

 

1) Follow some of the steps later in this post to diagnose/fix your issue. This fixes more than 90% of people's problems so we highly recommend checking here first!

2) Ask a question here on the forums for help from fellow players (see below for some tips on making a good post).

3) Contact us directly and we'll work with you to fix your problem. This may be a little slower than the other options, but we try to get to every request. Click here to send us a message and see below for some tips on how to ask for help!

 

How To Ask For Help

Whether you're asking for help here or contacting us directly it's important to include a few details to ensure we can help you out as easily and quickly as possible. Please always include the following details:

  • What your issue is (be specific: don't say 'it doesn't work' or 'it crashes'. Tell us how far it gets, what happens when it crashes, etc.)
  • What operating system you're using (Windows 10, OS X 10.12, Ubuntu Mate, etc)
  • If possible, include the console file. Do this by playing/launching the game until you have the problem. Then close the game, and go to C:/Users/YourUserName/Zomboid (for Windows) and find the console.txt file. You can either upload the file, or copy and paste the text to something like pastebin.com and share the link from the paste.
  • What version of the game you're playing. Whether it's the current release or one of the testing branches is important. If you don't know, that means you probably have the current release.
  • What steps you've taken to try to fix it on your own, if any.

 

Most Common Issues and Solutions

Check here first for the most common problems players have and how to fix them!

 

Problem: Game Crashes On Start

Solution: Update your computer's graphics drivers. Do this by visiting your graphics card manufacturer's website, and once your drivers are up to date restart your computer. This fixes the vast majority of crashes. Here are the website links based on who makes your graphics card:

ATI/AMD http://support.amd.com/us/gpudownload/Pages/index.aspx

NVIDIA http://www.nvidia.com/Download/index.aspx?lang=en-us

INTEL http://downloadcenter.intel.com/

 

Problem: Various Issues with Gameplay or Crashing

Solution: The next most common problem is with mods. You may not think a mod is the issue, and other people might run the game okay with a particular mod, but always check the game without mods prior to asking for help. Issues with mods and mod compatibility make up another huge portion of the issues people have.

 

Problem: Game Resolution is Too High and Options are Hidden/Off Screen/Gone

Solution: Delete your "options.ini" file in \username\Project Zomboid\ folder, or manually edit it and change the resolution to smaller.


 

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