MrZombifiedGamer Posted January 27, 2020 Author Share Posted January 27, 2020 5 minutes ago, DEATH said: That sucks man. Just keep bugging support, you'll get through eventually. By the way I can't remember but did you say you already tried going through https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366 and try to self recover your account? Yeah it's another brick wall. It tells me to send it to my email which isn't my email anymore, they changed it from my email to their email so they get the recovery link. Link to comment Share on other sites More sharing options...
DEATH Posted January 27, 2020 Share Posted January 27, 2020 7 minutes ago, MrZombifiedGamer said: Yeah it's another brick wall. It tells me to send it to my email which isn't my email anymore, they changed it from my email to their email so they get the recovery link. Well shit. Then yeah using an alt account to get in touch with support is definitely your best option. When you are finally able to get in touch with them, they should be able to see any email, password or account name changes that have occurred and as long as you have those and maybe the card number attached to the account, they should be able to help you out. Edit: It will take some time though. That I can guarantee. Because you have to think that you, statistically speaking, are not the only person trying to get their accounts back on any given day. Link to comment Share on other sites More sharing options...
MrZombifiedGamer Posted January 27, 2020 Author Share Posted January 27, 2020 1 minute ago, DEATH said: Well shit. Then yeah using an alt account to get in touch with support is definitely your best option. When you are finally able to get in touch with them, they should be able to see any email, password or account name changes that have occurred and as long as you have those and maybe the card number attached to the account, they should be able to help you out. Yeah I got all that. But for some reason I can't contact support on my alt account and they refuse to take my reviews of my stolen account seriously. Fortunately I have a lot of help from people contacting them for me. Link to comment Share on other sites More sharing options...
DEATH Posted January 27, 2020 Share Posted January 27, 2020 Just now, MrZombifiedGamer said: Yeah I got all that. But for some reason I can't contact support on my alt account and they refuse to take my reviews of my stolen account seriously. Fortunately I have a lot of help from people contacting them for me. That I'm not understanding. What does it tell you when you try to contact support through your alt account? Link to comment Share on other sites More sharing options...
MrZombifiedGamer Posted January 27, 2020 Author Share Posted January 27, 2020 1 minute ago, DEATH said: That I'm not understanding. What does it tell you when you try to contact support through your alt account? It tells me that I can't submit a ticket for that particular issue and it links me back to where you just linked me and tells me to recover it myself. Link to comment Share on other sites More sharing options...
MrZombifiedGamer Posted January 27, 2020 Author Share Posted January 27, 2020 3 minutes ago, DEATH said: That I'm not understanding. What does it tell you when you try to contact support through your alt account? Well it doesn't say verbatim that I can't contact them, however, that's the implication. Link to comment Share on other sites More sharing options...
DEATH Posted January 27, 2020 Share Posted January 27, 2020 Just now, MrZombifiedGamer said: Well it doesn't say verbatim that I can't contact them, however, that's the implication. Yeah that doesn't seem right. I'll try to do some more digging and see what I can find out. Link to comment Share on other sites More sharing options...
MrZombifiedGamer Posted January 27, 2020 Author Share Posted January 27, 2020 Just now, DEATH said: Yeah that doesn't seem right. I'll try to do some more digging and see what I can find out. Cool. Thank you. Link to comment Share on other sites More sharing options...
DEATH Posted January 27, 2020 Share Posted January 27, 2020 One more question to help with my research. Do you have access to the email it was attached to before the person changed it? Link to comment Share on other sites More sharing options...
MrZombifiedGamer Posted January 28, 2020 Author Share Posted January 28, 2020 22 hours ago, DEATH said: One more question to help with my research. Do you have access to the email it was attached to before the person changed it? Yes. aquarianscorch@gmail.com and that's my primary email has been since 2011 when I started my steam account. Link to comment Share on other sites More sharing options...
DEATH Posted February 1, 2020 Share Posted February 1, 2020 On 1/28/2020 at 11:48 AM, MrZombifiedGamer said: Yes. aquarianscorch@gmail.com and that's my primary email has been since 2011 when I started my steam account. Sorry got kinda busy this week. I asked because most of what I read said changes like that should've triggered an email sent to the current verified email. But I'm assuming that probably didn't happen or you wouldn't be here, because it should've given you the option to lock the account immediately until you could verify ownership. As for any other info I'm not finding much other than basically what we have already talked about. So I can only recommend keeping at it. Link to comment Share on other sites More sharing options...
MrZombifiedGamer Posted February 3, 2020 Author Share Posted February 3, 2020 On 2/1/2020 at 2:09 AM, DEATH said: Sorry got kinda busy this week. I asked because most of what I read said changes like that should've triggered an email sent to the current verified email. But I'm assuming that probably didn't happen or you wouldn't be here, because it should've given you the option to lock the account immediately until you could verify ownership. As for any other info I'm not finding much other than basically what we have already talked about. So I can only recommend keeping at it. It gave me no option to lock my account. Link to comment Share on other sites More sharing options...
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